Not a member yet? Join us now!
15 February 2024 The Australian Communications and Media Authority (ACMA) has taken action against five telcos that send bulk SMS for failing to comply with multiple anti-scam and public safety rules. Investigations by the ACMA found Message4U Pty Ltd (trading under the brand name Sinch MessageMedia), SMS Broadcast Pty Ltd, DirectSMS Pty Ltd, Esendex Australia Pty Ltd and MessageBird Pty Ltd allowed millions… Read more »
31 January 2024 Four-wheel drive and camping accessory retailer Outdoor Supacentre Pty Ltd (trading as 4WD Supacentre) has paid a $302,500 penalty for sending more than 83,000 marketing text messages in breach of Australian spam laws. An Australian Communications and Media Authority (ACMA) investigation found that between December 2022 and May 2023, Outdoor Supacentre sent 81,698 text messages to recipients… Read more »
17 January 2024 Telecommunications company Medion Australia Pty Ltd (Medion) has paid a $259,440 penalty for failing to comply with customer identification rules, resulting in a number of people falling victim to SIM-swap scams. An Australian Communications and Media Authority (ACMA) investigation found Medion failed to complete a required customer verification check for more than 1,600 SIM-swap requests and one… Read more »
21 December 2023 Telnyx Australia Pty Ltd has paid a $106,560 infringement notice and been formally directed to comply with industry rules after the Australian Communications and Media Authority (ACMA) found the telco breached multiple anti-scam and public safety obligations. An ACMA investigation found Telnyx failed to comply with rules to reduce scam SMS and prevent mobile number… Read more »
2 November 2023 Kmart Australia Limited has paid a $1,303,500 infringement notice for sending more than 200,000 marketing emails in breach of Australian spam laws. The Australian Communications and Media Authority (ACMA) opened an investigation following consumer complaints and found Kmart sent 212,471 messages to customers between July 2022 and May 2023 who had previously unsubscribed. The investigation found that… Read more »
26 October 2023 Rideshare and food delivery company Uber Australia Pty Ltd has paid a $412,500 infringement notice for sending more than 2 million emails in breach of Australian spam laws. An Australian Communications and Media Authority (ACMA) investigation found Uber sent over 2 million marketing emails to customers without an unsubscribe facility. More than 500,000 of the… Read more »
19 October 2023 Australian ticketing company Ticketek Pty Ltd has paid a $515,040 infringement notice for sending around 98,000 texts and emails across 2022 that were in breach of Australian spam laws. An Australian Communications and Media Authority (ACMA) investigation found Ticketek sent around 41,000 marketing texts and emails without the consent of recipients and around 57,000… Read more »
18 October 2023 The Australian Communications and Media Authority (ACMA) has taken action against two telcos who allowed their customers to send SMS with text-based sender IDs (i.e. shortened business names), without making sufficient checks that they weren’t being used to perpetrate scams. Vonage Business Inc and Twilio Inc have been formally directed to comply with the Reducing… Read more »
16 August 2023 Food delivery platform DoorDash has paid a $2,011,320 infringement notice for sending over one million texts and emails which breached Australian spam rules. The Australian Communications and Media Authority (ACMA) commenced an investigation into DoorDash following complaints from customers as well as people who had inquired about or commenced the process to become delivery… Read more »
15 August 2023 Sydney-based business Known Pty Ltd (trading as Burst SMS) has breached SMS anti-scam rules by allowing scammers to send messages impersonating well-known Australian brands, including financial institutions, telcos, couriers, ride share and ticketing companies. An Australian Communications and Media Authority (ACMA) investigation found Burst SMS offered its customers a free trial to send up… Read more »
LAP membership includes representatives from the government regulatory and enforcement community and interested industry members. Through annual meetings and bimonthly teleconferences, members stay connected and share information that is critical for any organization engaged in anti-spam regulation and enforcement.
Join us now!